Transforming Traditional Gold Buying into a Digital, Scalable EMI-Based Experience

  • Legacy gold-buying models required in-store visits and lump-sum payments.
  • Limited convenience and reach, especially for EMI-seeking customers.
  • Manual EMI management increased operational load and human errors

Objectives / Goals

  • Build a user-friendly digital platform for gold purchases with EMI options.
  • Enable remote access to gold buying without physical store dependency.
  • Automate EMI processing and reduce manual interventions.
  • Design a scalable system for faster updates and 3rd-party integrations.
  • Enhance customer experience with intuitive design and onboarding.

Our Approach / Strategy / Solution

  • Migrated the gold purchase journey to an intuitive web platform with EMI functionality.
  • Implemented automated EMI scheduling and tracking to reduce paperwork and backend load.
  • Used microservices architecture for modular scalability and faster rollout of features

Technology Stack

  • Frontend: React.js
  • Backend: Java Spring Boot (Microservices-based)
  • Databases:
    • MySQL: Structured data – transactions, EMI schedules, customer info
    • MongoDB: Unstructured data – user behavior logs, product info
  • Architecture: Microservices for modular and independently deployable services

Team Involved

  • 1 Project Manager
  • 2 Frontend Developers
  • 2 Backend Developers
  • 1 QA Engineer
  • 1 DevOps Engineer
  • 1 UX Designer

Duration

  • 14 Weeks from requirement analysis to final deployment

Business Outcome/Benefits

  • Customer Reach Expanded by 40–60%
    Enabled online purchases across locations without the need for store visits.
  • Sales Conversions Improved by 25–35%
     EMI options increased purchase frequency, especially among younger demographics.

Key Takeaways

  • Digital-first transformation in legacy sectors like gold retail can unlock exponential growth.
  • EMI features not only improve affordability but also widen the customer base.
  • Scalable architecture prepares the business for future expansion with minimal effort.
  • Improved user experience directly correlates to reduced support costs and higher retention.

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