Managed IT Services Case Study: Enterprise Cloud Operations for Honeywell
By Nitin Agarwal
2 Mins read
This managed IT services case study shows how Wildnet Edge delivered 24×7 managed IT services, cloud optimisation and enterprise-grade security for Honeywell, a global technology and industrial solutions leader.
Project Overview
Honeywell is a global technology and industrial solutions company serving aerospace, building technologies, industrial automation, energy and safety sectors across more than 100 countries. Its enterprise digital ecosystem supports customers, employees, partners and distributors through secure, cloud-based business platforms and digital services.
Wildnet Edge partnered with Honeywell to deliver Managed IT Services focused on enterprise cloud operations, platform administration, infrastructure optimisation, security management and proactive IT support for its enterprise website and customer portal.
Business Challenge
Enterprise Infrastructure
Honeywell’s global operations depend on systems that are always available. The infrastructure behind its enterprise platforms had to stay highly available for customers, employees and partners around the world.
Enterprise Security
Operating at this scale requires strong protection. Honeywell needed to strengthen security, identity management and compliance across its digital ecosystem.
Platform Performance
Website speed and enterprise application performance had a direct effect on the experience of customers and partners, and needed to improve.
Digital Workplace
Customers and employees worldwide rely on Honeywell’s digital services every day, so those services had to be dependable at all times.
IT Operations
Too much of the infrastructure was managed by hand. Honeywell wanted to reduce manual infrastructure management through automation.
Solution
Wildnet Edge responded with cloud optimisation, monitoring, security enhancement and 24×7 Managed IT Support, delivered across four areas.
Infrastructure Management
Cloud administration, backup and disaster recovery, and ongoing performance optimisation keep Honeywell’s infrastructure reliable and ready to scale.
Platform Operations
The team handles content management, website administration, incident management and monitoring for the enterprise website and customer portal.
Security & Compliance
Enterprise authentication, identity and access management, and security monitoring protect the platforms and support compliance.
IT Support
A service desk, change management, release management and operational support keep day-to-day operations running smoothly.
Delivery Team
The engagement is run by a Project Manager and a Cloud Architect, working with Managed IT and DevOps Engineers, Infrastructure and QA Engineers, and Support Engineers.
Business Impact
Managed IT services from Wildnet Edge improved infrastructure reliability and reduced downtime, optimised platform performance and enhanced cloud scalability. Honeywell’s security posture is stronger with enterprise-grade governance, and faster incident response and better resource utilisation have improved operational efficiency.
- 99.9% infrastructure availability
- 50% faster incident resolution
- 30% lower operational overhead
- 24×7 monitoring and support
- SLA compliance and business continuity
Technology Stack Used
- Frontend: Bootstrap, Adobe Experience Manager
- Backend: Microsoft ASP.NET
- Cloud Platform: Microsoft Azure, Google Cloud Platform
- Content Delivery: Akamai CDN
- DevOps: Jenkins
- Analytics: Adobe Analytics, Google Analytics
- Enterprise Operations: Microsoft SharePoint, Atlassian Jira
Client Review
“Partnering with Wildnet Edge was a game-changer for our department. Their deep understanding of government processes, combined with cutting-edge AI capabilities, helped us modernize outdated systems with minimal disruption. The result? A faster, smarter, and more transparent public service delivery model.”
— Marcus Hill, Chief Innovation Officer, Honeywell
